OUIJA PLANCHETTE CAMEO NECKLACE

This is a tiny one-woman business, based in the UK.

IF YOU BUY COTTON T-SHIRTS AND OTHER ITEMS IN THE SAME ORDER, THEY'LL COME IN SEPARATE PARCELS. This is because my cotton t-shirts are printed to order and sent by the printing company.

PREORDERS:

Preordered items will be dispatched on the estimated date provided. If delays occur, you’ll be notified via email.

If your order includes both preorder and non-preorder items, I’ll ship everything together once the preorder is ready (excludes cotton t-shirts, they'll be printed+sent as usual).

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UK SHIPPING:

• £4.95 (FREE ABOVE £70). 
• Royal Mail tracked (arrives in 2-4 working days aproximately)
• Please be aware of occasional delays, specially around Christmas time.
• Contact me if you haven't received your order after 7days (from dispatch-date)

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INTERNATIONAL SHIPPING:

£15 GBP  ($20 USD aproximately - depending on currency exchange)

• Estimated shipping time (from date of dispatch): 10-20working days aproximately.
• Sent via Royal Mail tracked with your national postal-service.
• Please be aware of occasional delays due to Customs, bad weather and specially around Christmas time.
• Contact me if you haven't received your order after 30days (from dispatch-date).
• Optional: Signature upon delivery for added security. Please select this option if you live in apartments or your area is susceptible to parcel-theft. I cannot be responsible for parcels stolen once delivery has been confirmed.

TAXES / TARIFFS:

• Customs/import taxes are the responsibility of the buyer.
• Please note: US orders are now subject to import taxes, which are the responsibility of the recipient. 

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BY PLACING AN ORDER ON THIS WEBSITE, YOU AGREE TO HAVE READ, UNDERSTOOD AND ACCEPTED THESE TERMS & CONDITIONS.

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Read full REFUND POLICE here

CANCELLATIONS:

You can cancel your order as long as items haven't been dispatched.

Customised items cannot be cancelled or refunded. 

RETURNS/REFUNDS:

YOU HAVE 14 DAYS
(from the date of receiving your order) TO REQUEST A REFUND AND SEND THE
ITEM(S) BACK IN THEIR ORIGINAL PACKAGING, UNUSED & UNWASHED. Refunds will not be accepted for items that don't comply with this.

TO REQUEST A REFUND, CONTACT ME BEFORE YOU SEND THE ITEM BACK at nora@theblackwardrobe.com. Items sent back to me without first requesting a return will not be accepted.

ALL RETURNS MUST BE SENT BACK TO ME. I'm based in the United kingdom. If returns are not sent to me, additional charges may apply or your refund may be denied.

CUSTOMER IS RESPONSIBLE FOR THE COST OF RETURN-SHIPPING
(I highly recommend you use recorded delivery and obtain proof of
postage. I cannot be held responsible for items lost, delayed or damaged
when being returned).

REFUNDS/REPLACEMENTS
WILL NOT BE PROVIDED FOR MISSING PARCELS DUE TO SHIPPING-ADDRESS BEING
OUTDATED, WRONG OR WITH MISSING INFORMATION. Please check you provided the correct, full address when you placed the order.

ALL MY ITEMS CAN BE EXCHANGED or RETURNED EXCEPT:

CUSTOMISED ITEMS

HEAVILY DISCOUNTED ITEMS (you'll find them in the "sale" section)

EARRINGS (due to hygienical reasons).

GIFT-CARDS.

If an item cannot be returned, this information will be provided on product page, within the product description box.

Purchases paid with gift-card are NOT entitled
to cash refund. Instead of a refund, the buyer can only exchange the
item for something else.

MONIES WILL BE
REFUNDED BACK TO YOU AS SOON AS I RECEIVE ITEM(S) BACK AND CONFIRM THAT
ITEM(S) MEET(S) THE RETURN ELIGIBILITY CRITERIA.

YOU WILL BE REFUNDED ON YOUR ORIGINAL PAYMENT METHOD. Please be aware that it can take some time for your bank or credit card company to process the transaction.

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EXCHANGES:

PLEASE NOTE, THERE'S A £2.50 SHIPPING-CHARGE TO SEND THE NEW ITEM TO YOU (UK orders). 

International orders are subject to this too. Get in touch for additional details.

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Additional details for international orders:

CUSTOMS/IMPORT TAXES WILL NOT BE REFUNDED. 

If sending items back from outside the UK, make sure to declare items as "returned goods" on customs-forms. Any duties/taxes on returned goods will remain the responsibility of the customer.

Please note, Royal Mail handles all my international parcels until they leave the UK.
Once your order parcel arrives to your country, it gets handled by your
local/national courier. Other couriers may be used for my clothing
items.

USA orders are handled by RoyalMail + USPS. 

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MISSING PARCELS: 

Please check tracking code on dispatch-confirmation email.

If you need further help or tracking code doesn't provide information, contact me at nora@theblackwardrobe.com

Please check you provided the correct, full address when you placed the order.
REFUNDS/REPLACEMENTS WILL NOT BE PROVIDED FOR MISSING PARCELS DUE TO
SHIPPING-ADDRESS BEING OUTDATED, WRONG OR WITH MISSING INFORMATION.

(USA BUYERS): If
you didn't select shipping "WITH SIGNATURE" and you live in an area
prone to parcel-theft, I will not be able to offer a refund/replacement
for missing parcels if they've been confirmed on tracking as
"delivered". 

MISSING PARCELS WILL NOT BE CONSIDERED LOST by RoyalMail UNTIL...

20 WORKING DAYS AFTER EXPECTED DELIVERY DATE (INTERNATIONAL)

10 WORKING DAYS AFTER EXPECTED DELIVERY DATE (UK)

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DAMAGED/FAULTY ITEMS: 

Please inspect your order upon reception and
email me immediately (WITH PHOTO PROOF) if the item is defective,
damaged or if you receive the wrong item.

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BY
PLACING AN ORDER ON THIS WEBSITE, YOU AGREE TO HAVE READ, UNDERSTOOD
AND ACCEPTED THESE TERMS & CONDITIONS.