SHIPPING

  • All my items are HANDMADE on a "made-to-order" basis. So please allow  3-5 working days for your item to be made and despatched to you.

Orders are only shipped on weekdays (Monday to Friday).

If you need to receive your order for a specific date, let me know before purchase so I can confirm if I can meet your deadline.

All items will be sent once the payment has been received. Please note, all delivery timelines are for guidance only, given by the Royal Mail.

If you need to change shipping address, email me ASAP so I can update the order info.

PARCELS WITHIN THE UK:

  • FREE STANDARD SHIPPING - Royal Mail 2nd class, signed for.
  • They usually arrive within 2-3 working days.
  • This service can be tracked (tracking code will be provided to you on dispatch email).
  • Please note, I cannot offer next day delivery as all my items are handmade to order.
You can upgrade to Royal Mail 1st class, signed for. (Delivery aim: 1-2 working days). Service costs £1.00

    PARCELS TO EUROPE (European Union):

    • FREE STANDARD SHIPPING - This service cannot be tracked
    • £4.50 - Royal Mail tracked service with signature required upon delivery (Tracking code will be provided to you on dispatch email).

    Both services should arrive within 3-5 working days, (sometimes it may take longer, specially around Christmas and other busy periods). 

    Please note, once the parcel arrives to your country, it gets handled by your national courier.

    EU countries are: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain (not including the Canary Islands), Sweden.

    PARCELS TO USA/CANADA:

    • FREE STANDARD SHIPPING - This service cannot be tracked
    • £4.50 - Royal Mail tracked service. (Tracking code will be provided to you on dispatch email).

    Both services should arrive within 5-7 working days - if they don't get stuck at Customs, if this happens, your parcel could take up to a month to reach you. (This usually happens more often around Christmas time and other busy periods). 

    Please note, once the parcel arrives to your country, it gets handled by your national courier.

    TAXES: please be aware that overseas buyers might be subject to customs duties or taxes. I am not responsible for these duties or taxes as it is impossible to know how much the charge will be. This means that the buyer will be responsible for paying these charges.

    PARCELS TO AUSTRALIA:

    • FREE STANDARD SHIPPING - This service cannot be tracked
    • £5.00 - Royal Mail tracked service. (Tracking code will be provided to you on dispatch email).

    Both services should arrive within 5-7 working days - if they don't get stuck at Customs, if this happens, your parcel could take up to a month to reach you. (This usually happens more often around Christmas time and other busy periods). 

    Please note, once the parcel arrives to your country, it gets handled by your national courier.

    TAXES: please be aware that overseas buyers might be subject to customs duties or taxes. I am not responsible for these duties or taxes as it is impossible to know how much the charge will be. This means that the buyer will be responsible for paying these charges.

    PARCELS TO THE REST OF THE WORLD (excluding EU, USA, CA, AUS):

    • £9.50 - Royal Mail tracked service. (Tracking code will be provided to you on dispatch email).
    • It should arrive within 5-7 working days - if they don't get stuck at Customs, if this happens, your parcel could take up to a month to reach you. (This usually happens more often around Christmas time and other busy periods). 

    Please note, once the parcel arrives to your country, it gets handled by your national courier.

    TAXES: please be aware that overseas buyers might be subject to customs duties or taxes. I am not responsible for these duties or taxes as it is impossible to know how much the charge will be. This means that the buyer will be responsible for paying these charges.

     

    LOST PARCELS (UK and non-UK):

    Sadly, sometimes parcels get delayed or lost in the post. If you think the parcel has been lost or you are just worried, please contact me ASAP.

    Please note, I don't offer refunds if shipping address given by customer was wrong or with missing information.

    • If you order is sent with standard shipping: I can't track your parcel.

    Parcels to EU will not be considered lost until 20 days after date of dispatch.

    Parcels to countries outside EU will not considered lost until 45 days after date of dispatch.

    • If your order is sent with tracked shipping: I will contact Royal Mail to track the parcel for you. International Tracked items are electronically scanned at several different points during transit to the point of delivery (this system may vary between countries). The progress of your item can be viewed online on the RoyalMail website (you'll need the long number code I provide on your dispatch email). Link is here: https://www.royalmail.com/business/track-your-item#/

    If Royal Mail confirm the parcel to be lost, I will let you know ASAP. Then I will immediately file a complaint on your behalf and I will offer you these two options to choose from:

    • I will refund your money (we'll agree to cancel order) OR

    • I could offer to re-send the order at no extra charge to you. (please note that Royal Mail could take several weeks to investigate for us).

     

    UNCLAIMED PARCELS/WRONG ADDRESS GIVEN (UK and non-UK buyers):

    This has happened very rarely but it has, sadly.
    If you fail to claim your parcel (because you are away when your parcel was delivered or you provided me the wrong address, to cite some examples) and your order gets returned to me via post, I will offer you these two options:

    • I can offer a partial refund. (I will refund your money EXCEPT shipping charges).

    • I can re-send your parcel but you'll have to pay for the additional shipping charges.

     

    Feel free to contact me if you have any queries/questions, I'll be happy to help.

    nora@theblackwardrobe.com

    Please note, by placing an order on this website, you agree to have read, understood and accepted the FAQs AND the Shipping terms & conditions.

    Read the FAQs here.

      We use cookies to ensure that we give you the best experience on our website.

      Pre-loader