SHIPPING

All my items are HANDMADE (unless otherwise specified) on a "made-to-order" basis. So please allow 3-5 working days for jewellery and up to 7 working days for clothing to be made and dispatched to you. 

Orders are only dispatched on working days (Monday to Friday).

If you need to receive your order for a specific date, let me know when making your purchase by adding a note inside the "comments box". (You'll find this box on the right-hand side of the  "Shopping Bag" or "Cart" page, before reaching Checkout page). If I cannot meet your deadline, I will contact you ASAP.

All items will be sent (via RoyalMail) once the payment has been received. Please note, all delivery timelines are for guidance only, given by the Royal Mail.

If you need to change shipping address, email me ASAP so I can update the order info.

If you buy jewellery AND clothing, please note that they will be shipped in different parcels.

PARCELS WITHIN THE UK:

  • FREE STANDARD SHIPPING - Royal Mail 2nd class, signed for.
  • They usually arrive within 2-3 working days. 
  • This service can be tracked (tracking code will be provided to you on dispatch email). 
  • Please note, I cannot offer next day delivery on items that are handmade to order.

  • You can upgrade to Royal Mail 1st class, signed for. (Delivery aim: 1-2 working days). Service costs £1.00 - This service is only available for jewellery items.

    PARCELS TO EUROPE (European Union):

  • £5.00 - Royal Mail tracked service with signature required upon delivery (Tracking code will be provided to you on dispatch email).

    Your parcel should arrive within 3-5 working days, (sometimes it may take longer, specially around Christmas and other busy periods). 

    Please note, once the parcel arrives to your country, it gets handled by your national courier.

    TAXES: please be aware that the UK will soon leave the EU. This means that European buyers might be subject to customs duties or taxes. I am not responsible for these duties or taxes. This means that the buyer will be responsible for paying these charges.

    EU countries are: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain (not including the Canary Islands), Sweden.

    PARCELS TO USA/CANADA:

  • £5.00 - Royal Mail tracked service (tracking code will be provided to you on dispatch email).
  • Your parcel should arrive within 5-7 working days from date of dispatch, (sometimes it may take longer, specially around Christmas and other busy periods).

    Please note, once the parcel arrives to your country, it gets handled by your national courier.

    TAXES: buyers might be subject to customs duties or taxes. I am not responsible for these. This means that the buyer will be responsible for paying these charges.

    PARCELS TO AUSTRALIA:

  • £5.00 - Royal Mail tracked service (tracking code will be provided to you on dispatch email).
  • Your parcel should arrive within 5-7 working days from date of dispatch, (sometimes it may take longer, specially around Christmas and other busy periods).

    Please note, once the parcel arrives to your country, it gets handled by your national courier.

    TAXES: buyers might be subject to customs duties or taxes. I am not responsible for these. This means that the buyer will be responsible for paying these charges.

    PARCELS TO THE REST OF THE WORLD (excluding EU, USA, CA, AUS):

  • £5.00 - Royal Mail tracked service (tracking code will be provided to you on dispatch email).

    Your order should arrive within 5-7 working days from date of dispatch, (sometimes it may take longer, specially around Christmas and other busy periods).

    Please note, once the parcel arrives to your country, it gets handled by your national courier.

    TAXES: buyers might be subject to customs duties or taxes. I am not responsible for these. This means that the buyer will be responsible for paying these charges.

    LOST/DELAYED PARCELS (UK and international):

    Sadly, sometimes parcels get delayed or lost in the post. If you think the parcel has been lost or you are just worried, please contact me (nora@theblackwardrobe.com)

  • IF YOUR ORDER WAS SENT WITH STANDARD SHIPPING:

    I can't track your parcel.

    Parcels to EU will not be considered lost until 30 days after date of dispatch.

    Parcels to countries outside the EU will not be considered lost until 45 days after date of dispatch.

  • IF YOUR ORDER WAS SENT WITH TRACKED SHIPPING:

    I will contact Royal Mail to track the parcel for you. International Tracked items are electronically scanned at several different points during transit to the point of delivery (this system will vary between countries). The progress of your item can be viewed online on the RoyalMail website (you'll need the long number code I provide on your dispatch email). Link is here: https://www.royalmail.com/business/track-your-item#/

    If Royal Mail confirm the parcel to be lost, I will let you know and I will offer you these two options to choose from:

  • I will refund your money (we'll agree to cancel order) OR
  • I will offer you to re-send the parcel (using same shipping/delivery service selected at time of purchase) at no extra cost to you.
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    LOST PARCELS DUE TO WRONG ADDRESS PROVIDED (UK and international):

    Please take extra care when filling in the address info. If you use paypal to pay for your purchase, please check that your paypal address is up-to-date.

    Please note, I don't offer refunds if parcel gets lost because shipping address provided by customer was wrong or with missing information.

    If your order gets returned to me via post because you fail to claim your parcel (because you were away when your parcel was delivered or you provided me the wrong address, to cite some examples), I will offer you these two options:

  • I can offer a partial refund. (I will refund your money EXCEPT shipping charges).
  • I can re-send your parcel but you'll have to pay for the additional shipping charges.
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    Please note, by placing an order on this website, you agree to have read, understood and accepted the FAQs AND these Shipping terms & conditions.

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