Terms & Conditions
HOW TO PAY
All prices are in British pound sterling. When you place an order, you
will receive an acknowledgement e-mail confirming receipt of your order.
This email will only be an acknowledgement and will not constitute
acceptance of your order. All orders are processed via Paypal.
DELIVERY COSTS
Postage for U.K. is £3.50, for orders above £100 is free postage.
Postage for European Union is £6.50
Postage for the rest of the world is £9.50
Postage costs will appear on shopping cart. The cost remains the same
regardless of how many items your order contains. We always use Royal
Mail - First Class Recorded Delivery for all purchases. You will be
required to sign for your parcel upon receipt.
DELIVERY TIMES
Because all my items are handmade to order, I aim to have most orders
dispatched within 10-14 days. However, during busy periods, this might
take longer due to a high amount of orders or supplies being out of
stock. If you wish to receive the item
quicker or need it for a specific event, please email me BEFORE placing
the order to confirm if I can meet your deadline.
Everything is personally hand-made by me, the designer.
Please, allow up to 5 working days for UK delivery and between 10 and 14 days for postal delivery to Europe and the rest of the world. Delivery in individual countries will vary according to the speed of the local postal services. All orders are sent via Royal Mail (Recorded Delivery). Recorded Delivery items require a signature upon receipt.
RETURNS
If you are unhappy with your purchase, you can send it back to have the
item altered to your specifications and I will send it back free of
charge or get a refund. I accept
returns of all items (unless they have been altered or made in bespoke
measurements) within 14 days of date of dispatch. I'll refund the total
cost of your purchase, including any shipping costs you paid when
placing the order, but I'll not refund shipping costs for sending the
item back to me. Please make sure to return unwanted items
between this period of time. I cannot accept refunds on earrings, due to
hygienical reasons.
It is highly recommended that you use recorded delivery and obtain
proof of postage. I cannot be held responsible for items lost, delayed
or damaged when being returned. Items must be sent in the same condition
as they were received (unworn, unwashed, without marks and with their
original labelling) otherwise, a refund will be denied. Money will be
refunded as soon as items are received. If the item arrives faulty or
damaged to you, I will try my best to exchange it for another one.
Please, email me prior to sending back any items so that I can deal with
your query as swiftly as possible.
Please, return your unwanted item(s) to this address:
The Black Wardrobe
73Friar St
WA10 6NS
Merseyside
England
Contact Us
Your questions, comments and feedback are very important to me. For the
fastest response to your questions please email me at
enquiries@theblackwardrobe.com including your order number if
applicable.
I reserve the right to amend these terms and conditions in compliance with current UK and EU law. These terms do not affect your statutory rights.