Terms & Conditions

HOW TO PAY
All prices are in British pound sterling. When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order. This email will only be an acknowledgement and will not constitute acceptance of your order. All orders are processed via Paypal.

DELIVERY COSTS

Postage for U.K. is £3.50, for orders above £100 is free postage.
Postage for European Union is £6.50
Postage for the rest of the world is £9.50
Postage costs will appear on shopping cart. The cost remains the same regardless of how many items your order contains. We always use Royal Mail - First Class Recorded Delivery for all purchases. You will be required to sign for your parcel upon receipt.

DELIVERY TIMES

Because all my items are handmade to order, I aim to have most orders dispatched within 10-14 days. However, during busy periods, this might take longer due to a high amount of orders or supplies being out of stock. If you wish to receive the item quicker or need it for a specific event, please email me BEFORE placing the order to confirm if I can meet your deadline.

Everything is personally hand-made by me, the designer.

Please, allow up to 5 working days for UK delivery and between 10 and 14 days for postal delivery to Europe and the rest of the world. Delivery in individual countries will vary according to the speed of the local postal services. All orders are sent via Royal Mail (Recorded Delivery). Recorded Delivery items require a signature upon receipt.

RETURNS
If you are unhappy with your purchase, you can send it back to have the item altered to your specifications and I will send it back free of charge or get a refund. I accept returns of all items (unless they have been altered or made in bespoke measurements) within 14 days of date of dispatch. I'll refund the total cost of your purchase, including any shipping costs you paid when placing the order, but I'll not refund shipping costs for sending the item back to me. Please make sure to return unwanted items between this period of time. I cannot accept refunds on earrings, due to hygienical reasons.
It is highly recommended that you use recorded delivery and obtain proof of postage. I cannot be held responsible for items lost, delayed or damaged when being returned. Items must be sent in the same condition as they were received (unworn, unwashed, without marks and with their original labelling) otherwise, a refund will be denied.  Money will be refunded as soon as items are received. If the item arrives faulty or damaged to you, I will try my best to exchange it for another one. Please, email me prior to sending back any items so that I can deal with your query as swiftly as possible.

Please, return your unwanted item(s) to this address:

The Black Wardrobe
73Friar St
WA10 6NS
Merseyside
England

Contact Us
Your questions, comments and feedback are very important to me. For the fastest response to your questions please email me at enquiries@theblackwardrobe.com including your order number if applicable.

I reserve the right to amend these terms and conditions in compliance with current UK and EU law. These terms do not affect your statutory rights.